Preregister & Notices
Pre-Registration
Pre-registration will enable our staff to complete your registration, obtain needed medical tests, complete a medical history, and prepare you for your procedure. You may come to 52 Medical Park Drive East, Building 52, Suite 215 to pre-register in person between the hours of 8:30am and 5:00pm.
If it is impossible for you to pre-register in person, you may pre-register online by following the link after viewing the online forms.
If custody or guardianship of a patient has been awarded by a court of law, court papers must be presented prior to surgery.
Our Toll Free number: 800-768-1406
Advance Directives
Formal advance directives are documents that state your choices for health care. Advance directives allow you to make known your wishes regarding the medical care you do or do not want to receive if you become to sick to speak for yourself.
In an ambulatory care setting, if a patient should suffer a cardiac or respiratory arrest or other life-threatening situation, your signed consent implies consent for resuscitation and transfer to a higher level of care. Therefore, our policy states that Advance Directives are suspended while you are in our surgery center.
Outpatient Services East respects your right to make decisions regarding your medical care. For your information, a link to an Advance Directive Brochure and Form are provided below. If you present an advance directive at the time of your admission, a copy will be made and become a part of your medical record and will be transferred with you to another facility if a higher level of care should be required.
ONLINE FORMS and IMPORTANT BROCHURES
Important Federal Information Related To Your Surgery
Medication Form
Patient Rights and Responsibilities
Click here to listen to Patient Rights and ResponsibilitiesAdvance Directive Brochure
Brochure with Advance Directive Form
Patient Infection Control Brochure
Patient Safe Surgery Brochure
Click Here To Pre-Register Online
Click the link above to pre-register online. Please register ONLY if you are within 30 days of your surgery or procedure. You must enter a valid email address to receive an emailed confirmation of registration. Also, some information is "required". Scroll up and down after clicking REGISTER to confirm all required information was completed. Any required item left blank will be flagged with red. The form will not submit and registration will not be completed without all required information. Thank you.
After pre-registering, please go to the "Your Surgery" tab to read important information about your visit with us.
Grievances
Outpatient Services East has established a grievance procedure for documenting the existence, submission, investigation and disposition of a patient's written or verbal grievance to our surgery center.
Patients are ensured that all alleged violations/grievances relating, but not limited to mistreatment, neglect, verbal, mental, sexual, or physical abuse will be fully documented and investigated according to center policy.
Grievances shall be managed primarily, depending on the cases, as follows: (1) report to a person in authority at OSE; (2) Specify date of incident, description of event, and circumstances. OSE will respond to the patient acknowledging receipt of grievance within a 36 hour period.
An investigation will be initiated for all grievances made by the patient or their representative regarding the treatment or care provided.
OSE will document how the grievance was addressed and then inform the patient of the steps taken, the results of the process and the date of completion.
The results of the investigation will be reported to the patient within (7) seven business days of completion of the investigation.
